FAQ – Biobow

Frequently Asked Questions

SHIPPING

How I can track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Do You Ship Internationally?

We currently ship only within the United-States.

How Long Will It Take To Get My Package?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 1-3 days

PAYMENT

What Payment Methods Are Accepted?

You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal,and direct bank transfert. You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support US$. If your credit or debit card use another currency, then you will be charged in US$.Your bank will apply the corresponding conversation rate of the currency you choose.

Order & Retunrs

How Can I Cancel Or Change My Order?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long does it take to process a return?

Please check our refund and Return policy at:https://biobow.com/refund-return-policy/ We Recommend Checking Product Packaging, Details And Reviews Of An Item Before Purchase.

How Can I Return a Product?

Check our return and refund policy at: https://biobow.com/refund-return-policy/ - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 30 days of delivery. To ask for a return, please contact our support using our helpdesk.

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